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You are here: Home / Mom Life / Just My Life / TD Canada Trust is driving me mad!

TD Canada Trust is driving me mad!

November 12, 2010 by Deanna Tousignant 7 Comments

My husband has a credit card with TD Canada Trust.   They have been calling here almost every day for the last four weeks or so.  I don’t think it would be an exaggeration to say that they have called here 20 or 30 times!  They called TWICE today.  When they call, my husband is not home and they won’t leave a message with me.  They tell me, It’s nothing to worry about, simply a courtesy call.  No, I can’t be placed on the do not call list, because my husband is their customer and they have the right to call him.  They call at ten in the morning and at two in the afternoon.  They wake my bleeping children when they are napping.  It is making me extremely irate!

They will not leave a message with me, they can not provide me with a number for him to call, and they won’t bloody stop calling.  I have told them that he is not home during the day and that they need to call after 4pm, only to have them call at 10 in the morning the very next day.  Yesterday they finally did call after 4pm… when he wasn’t home.

Last week I lost it on some poor woman that was calling from a different company with a legitimate message.   She woke me from a nap. I could hear the baby, that had just woken up to the phone ringing, crying out.   She had a heavy accent and I thought she said she was with TD Canada Trust.  I yelled into the phone that they couldn’t keep calling here like this, I really let her have it, and when I stopped to get my breath she loudly said, “Mamm, I am NOT with TD.” Oh. Er. Sorry.

I got one of the many TD people I have spoken with to admit that they “just want to offer him a new service”.  So basically they are calling here incessantly to try and sell him life insurance or something.

They did this same routine only two or three months back.  Calling here 20 or more times until they finally spoke to my husband, so he could say, “No thanks, not interested.”

Now here’s the kicker…   He never uses this card!  It’s not even bleeping activated. He stopped using this card several years back when they raised the interest rates, and when they sent him the renewal card he didn’t even bother to activate it.

Any suggestions?  Cause I’m really fed up. Seriously. I could reach through the phone and kill someone.

FOLLOW UP:
Darryl from TD did something magical and made the phone calls stop. Hooray!

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Filed Under: Just My Life Tagged With: rant

Comments

  1. Monique says

    November 12, 2010 at 4:39 am

    He should cancel the card. The temporary hit on his credit won't matter unless you're trying to get credit for something (house or car loan) in the next few months.But that would piss me off too.

    Reply
  2. pippirose says

    November 12, 2010 at 4:04 pm

    They phone here, too. And we *don't* have a credit card.They won't talk to me (even though I'm on the joint account with him).I think it's for insurance.We've gotten some regular mail from them, trying to get us to get insurance with them.Pain in the butt!!

    Reply
  3. Darryl says

    November 12, 2010 at 7:51 pm

    Hi – It's Darryl from TD Bank (http://twitter.com/TD_Canada) – this is a great blog! Saw your comments about getting a lot of calls from us and just wanted to say I’m sorry that’s been happening. We’re looking into it right now and should be able to figure out why and fix it for you pretty quickly. Again, really sorry and I'll back to you with our resolution.

    Reply
  4. Kimberly says

    November 13, 2010 at 2:52 am

    Ummm…just saw the above comment and I think that is freeeekin awesome that someone from TD totally read your blog! The power of media!I do not bank with TD so I couldn't help you out other than getting caller ID 😉 but then you'd have to deal with the peeps from Bell and they suck even more;)

    Reply
  5. Maple Leaf Mommy says

    November 13, 2010 at 3:18 am

    @DarrylThanks, I would appreciate that. If you need any further info from me you can contact me directly at mapleleafmommy@gmail.com.@KimberlyYes, I have to agree, I was pretty impressed that someone from TD replied to this post! Now if he can actually fix it so they'll stop calling me, I'll be tickled pink.

    Reply
  6. Samorjj says

    March 30, 2012 at 4:39 am

    Gotta know….. Did Darryl from TD ever fix the problem?

    Reply
  7. Deanna says

    April 11, 2012 at 4:31 am

    He did, and I wrote about it here:http://www.mapleleafmommy.com/2010/12/life-power-of-social-media.htmlNever occurred to me to come back and edit this post until your comment. Thanks Samorjj.

    Reply

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